Return or exchange size

RETURN / EXCHANGE TERMS

If you wish to return your order, please fill the return form (download it here) and send it by e-mail to customer@rideyourdreams.it The return shipment must be carried out within 14 days from the receipt date of the order.

Place the item in the package as carefully as possible to protect it during transport. We recommend to use the same box in which you received your order. Please fill in this form and send it by e-mail to customer@rideyourdreams.it, then put this form in inside the box.

Please send the package with a courier of your choice or with postal service to the following address:

PIGNONE11 - c/o GNG PROMO - Via Ospitale 2B, 31030 Borso del Grappa (TV) - Italy

Shipping costs are at customer's charge. We do not accept packages sent with payment on delivery.

In case of return of goods, wait for the refund: upon receipt of the package, RYD team will verify that the conditions of the return are suitable for proceeding with the refund. We will send the refund to the payment method you used for the purchase. In case of gift, the refund will be given to the person who made the purchase. In case of refund, it will be done within 14 days of receiving the return.

In case of exchange, wait for the new item: upon receipt of the package, the RYD team will verify that the conditions of the return are suitable for proceeding with the exchange. In the case of gift, the new shipment will be delivered to the recipient of the order.

RETURN / EXCHANGE FORM, download it here